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Everyday GP care · Respiratory symptoms

Talk to an online GP about cold, flu or respiratory symptoms

Discuss a cough, sore throat, blocked or runny nose, fever, aches or sinus pressure without having to decide which infection is causing it first.

Can an online GP help with cold, flu, sore-throat or sinus symptoms?

Yes. You can speak with a HerDoc GP about cold or flu symptoms, a cough, sore throat, blocked or runny nose, fever, aches or sinus pressure. The GP can ask how the illness started, how it is changing and whether your breathing, hydration or health history means you need testing, examination or faster care.

Respiratory symptoms you can talk through

Cold, influenza, COVID-19 and other respiratory infections can cause overlapping symptoms. Allergies and other conditions can also cause a cough, blocked nose, throat irritation or sinus pressure, so one symptom does not settle the cause.

You can discuss:

  • cough, including whether it is dry or brings up mucus
  • sore, scratchy or painful throat
  • blocked or runny nose, sneezing or post-nasal drip
  • facial pressure, headache or sinus-type pain
  • fever, chills, aches and tiredness during the illness
  • changes in taste, smell, voice or swallowing
  • whether the symptoms are improving, persisting or getting worse

Details that may change the advice

The GP may ask when the first symptom began, which symptom is bothering you most and whether the pattern has changed. It can help to have in mind:

Mucus colour, a fever or the number of days alone cannot confirm whether an infection is viral or bacterial.

  • your temperature, if you have measured it
  • whether breathing feels different from usual
  • whether you can drink and pass urine normally
  • recent contact with someone who was unwell
  • any respiratory test results you already have or upload during intake
  • pregnancy, immune problems or long-term heart, lung, kidney or metabolic conditions
  • current medicines, allergies and anything already tried

What the GP may discuss

The GP can consider the overall pattern and talk through symptom relief, whether testing or examination would add useful information and what changes to watch for. They may discuss whether work or study evidence is needed and whether a separate follow-up plan would help.

If a prescription, certificate or test is requested, the GP will assess that request in the context of the illness. A prescription is not an expected outcome simply because symptoms sound like an infection, and symptoms alone may not show its cause.

When examination may matter

A phone conversation cannot look inside the throat or ears, listen to the chest, measure oxygen levels or press over the face and sinuses. Direct examination may be needed when those findings would change the assessment, when symptoms persist or worsen, or when the GP cannot understand the breathing or general condition well enough remotely.

The GP can explain what needs to be checked and how quickly to arrange it. Do not delay local care while waiting for a routine online appointment if you are becoming significantly more unwell.

Breathing, hydration and rapidly worsening illness

Call Triple Zero (000) or go to an emergency department for severe breathing difficulty, blue or grey lips, collapse, severe chest pain, marked confusion or another emergency.

Seek prompt local medical care if breathing is becoming difficult, you cannot keep fluids down, you are passing much less urine, feel dizzy when standing, become confused, have worsening chest symptoms or are deteriorating quickly. Pregnancy and some long-term health conditions can increase the need for earlier assessment.

When telehealth may not be suitable

  • Breathing that is becoming difficult
  • Inability to keep fluids down
  • Rapid deterioration
  • Symptoms needing chest, throat, ear or sinus examination

When to seek urgent care

Call Triple Zero (000) or go to an emergency department for severe breathing difficulty, blue or grey lips, collapse, severe chest pain, marked confusion or another emergency.

  • Severe breathing difficulty
  • Blue or grey lips
  • Collapse or severe chest pain
  • Marked confusion

Want to discuss respiratory symptoms when HerDoc launches?

Join the waiting list for updates about access to HerDoc's phone GP service. Joining does not book an appointment and is not a way to seek emergency care.

Related pages

FAQs

Can an online GP help with cold or flu symptoms?

Yes. You can discuss fever, chills, cough, sore throat, blocked or runny nose, aches and how the illness is changing. The GP can consider the pattern and explain whether remote advice is enough or whether you need testing, examination or local care.

Can I speak to an online GP about a sore throat?

Yes. Describe when it started, how painful swallowing is and whether you also have fever, cough, swollen glands, a rash or voice changes. A direct throat or ear examination may be needed when appearance or physical findings would change the next step.

Can telehealth help with sinus symptoms?

Yes. You can discuss blocked nose, facial pressure, discharge, reduced smell and how long the symptoms have lasted. Sinus symptoms often settle without specific treatment, but worsening, recurring or persistent symptoms may need examination or further assessment.

Can I discuss a cough with an online GP?

Yes. The GP may ask how long the cough has been present, whether it is dry or produces mucus and whether you have fever, wheeze, chest discomfort or shortness of breath. A chest examination or local observations may be needed if breathing or lung findings are important.

What if I am not sure whether I have a cold, flu, COVID-19 or something else?

You do not need to identify the infection before booking. Tell the GP which symptoms you have, when they began, any known exposure and any test result already available; they can discuss what information would help distinguish the possibilities.

What symptoms and timing should I mention to the GP?

Mention the first symptom, current symptoms, fever if measured, breathing changes, fluid intake and whether the illness is improving or worsening. Also include relevant health conditions, pregnancy, medicines, allergies and recent contact with respiratory illness.

Does it matter if my symptoms are getting worse or have lasted more than a week?

Yes. Worsening symptoms or symptoms that are not starting to improve can change whether examination or testing is useful. Seek prompt care rather than waiting for a routine appointment if you are deteriorating, struggling to breathe or unable to stay hydrated.

What if I am pregnant or have another health condition?

Mention it early because pregnancy and some heart, lung, kidney, metabolic or immune conditions can increase the risk from respiratory illness. The GP can factor that history into how quickly you should be assessed and whether remote care is enough.

Will I need a respiratory test or throat swab?

Not everyone needs one. A HerDoc GP can request pathology testing when the assessment supports it, but a particular respiratory test or throat swab is not promised. You can upload an existing test result during intake for the GP to review.

Can the GP discuss medicines for symptom relief?

Yes. You can talk about what is bothering you, what you have already taken and any health conditions, pregnancy, allergies or other medicines that affect the options. The GP can discuss choices for your circumstances without this page recommending a product or dose.

Will I receive a prescription for a respiratory infection?

Not necessarily. A prescription depends on the GP's assessment, and many respiratory infections improve without one. The GP may instead recommend symptom care, testing, examination or another next step.

Can I ask for a medical certificate while I am unwell?

Yes. A HerDoc GP can assess a medical-certificate request during the appointment. Whether a certificate is issued and what period it covers depend on what the GP can support from the consultation.

When might the GP need to examine my throat, ears, chest or sinuses in person?

Direct examination may be needed when the GP needs to see inside the throat or ears, listen to the chest, check oxygen levels or assess facial swelling or tenderness. The need and timing depend on the symptoms and how unwell you are.

What if I cannot keep fluids down or think I am dehydrated?

Seek prompt local medical care. Repeated vomiting, much less urine, dizziness on standing, increasing weakness or inability to drink can signal dehydration and should not wait for a routine online appointment.

Which respiratory symptoms need urgent care or 000?

Call 000 for severe breathing difficulty, blue or grey lips, collapse, severe chest pain, marked confusion or another emergency. Seek prompt local care for worsening breathing, persistent vomiting, dehydration, rapid deterioration or an illness that feels significantly more serious than a routine cold.