Medical review policy
How does HerDoc review public medical content?
HerDoc publishes general health-service information to help patients understand non-emergency telehealth pathways, safety limits, and when to seek urgent or in-person care. This policy explains how public medical content is maintained, corrected, and reviewed. It does not replace personalised advice from a GP or other qualified health practitioner.
Purpose of this policy
This policy explains how HerDoc manages public medical information on the website. The aim is to keep public content clear, cautious, evidence-informed, current where possible, and useful for people considering non-emergency telehealth.
Website content is general information only. It may help patients understand service options and safety limits, but it is not a diagnosis, treatment plan, or a substitute for personalised advice from a GP or other qualified health practitioner.
What content is covered
This policy covers public website pages about telehealth suitability, women’s health, menopause and perimenopause, medication review consultations, pathology referrals, medical certificates, safety guidance, and service policies.
HerDoc applies a risk-based editorial review before publishing or materially updating content about urgent symptoms, medicines, tests, certificates, pregnancy, mental health risk, complex or chronic conditions, or information that may affect a patient’s decision to seek care.
Content review and approval
Content review considers whether public information is clear, balanced, evidence-informed, and consistent with HerDoc’s service scope and safety boundaries.
HerDoc does not publish individual reviewer names on patient information pages. Pages show when their content was last updated.
Content review does not mean a service, prescription, referral, certificate, test, or treatment is suitable for every patient. Suitability is assessed during an individual consultation.
Updates and corrections
HerDoc reviews and updates public content where needed when service scope, pricing, clinical guidance, safety information, legal or regulatory requirements, advertising guidance, or operational workflows materially change.
If a patient, clinician, reviewer, or team member identifies a concern, HerDoc checks the relevant page and corrects it where needed.
Corrections prioritise patient safety, clear escalation advice, accurate service information, and removal of wording that may be misleading, imply guaranteed outcomes, minimise risk, or suggest that a prescription, referral, certificate, test, or treatment will be provided regardless of clinical suitability.
Safety boundaries
HerDoc is not an emergency service. Telehealth is not suitable for every concern, and no prescription, referral, certificate, test, or treatment is promised before an individual consultation.
For urgent or life-threatening symptoms, patients should call 000 immediately or attend the nearest emergency department. For urgent but non-life-threatening concerns, patients should seek urgent local care or call healthdirect on 1800 022 222 for advice.
How to raise a content concern
Patients, clinicians, reviewers, and members of the HerDoc team can raise a concern about public website content by contacting HerDoc at support@herdoc.com.au.
Please include the page URL, the content of concern, and a brief explanation of the issue. Do not include urgent medical requests in a content concern. For urgent or life-threatening symptoms, call 000 immediately.
When telehealth may not be suitable
- using website copy as a personal diagnosis
- relying on general information in an emergency
- assuming a page means a treatment, prescription, referral, or certificate will be provided
- using policy pages instead of a consult for medical advice
When to seek urgent care
For urgent or life-threatening symptoms, call 000 immediately or attend the nearest emergency department. For urgent but non-life-threatening concerns, seek urgent local care or call healthdirect on 1800 022 222 for advice.
- using website copy as a personal diagnosis
- relying on general information in an emergency
- assuming a page means a treatment, prescription, referral, or certificate will be provided
- using policy pages instead of a consult for medical advice
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Related pages
FAQs
Does HerDoc website content replace medical advice?
No. Website content is general information only and does not replace personalised advice from a GP or other qualified health practitioner.
How does HerDoc review medical content?
HerDoc checks public medical content against current sources, service scope, patient-safety boundaries and relevant advertising requirements. Patient information pages show when their content was last updated, but do not publish individual reviewer names.
How often is content updated?
HerDoc reviews and updates public content where needed when service scope, pricing, clinical guidance, safety information, legal or regulatory requirements, advertising guidance, or operational workflows materially change.
How can I report a content issue?
Contact HerDoc at support@herdoc.com.au. Include the page URL, the content of concern, and a brief explanation of the issue. Do not include urgent medical requests.
Why do pages include urgent-care warnings?
Urgent-care warnings help patients avoid delaying emergency or in-person care when telehealth may be unsafe. For urgent or life-threatening symptoms, call 000 immediately.
Can a page guarantee a treatment or service outcome?
No. Pages explain possible pathways, but suitability is assessed during an individual consultation.
How can I tell when a page was updated?
Patient information pages show a last-updated date. HerDoc does not publish individual reviewer names on these pages.