Telehealth GP care: what can and cannot be managed online
What can a telehealth GP help with?
HerDoc doctors can help with many non-emergency GP concerns online, including everyday symptoms, follow-up questions, medication questions, pathology or referral discussions, medical certificates and women’s health questions. Your doctor will advise when online care is not suitable.
Online GP appointments for women
Book online, then speak by phone with an AHPRA-registered Australian GP.
GP care that fits women's lives
HerDoc supports general health, women's health and life-stage concerns, where telehealth is suitable.
How it works
Book online
Choose an appointment time that suits you.
Speak with an Australian GP
Talk by phone with an AHPRA-registered doctor. Your GP can provide advice and, where clinically appropriate, discuss prescriptions, certificates, referrals, pathology requests or follow-up guidance during the appointment.
Often suitable for
- General health and mental wellbeing
- Women's health, menopause and perimenopause
- Medication advice and prescriptions
- Medical certificates, referrals and pathology requests
Not for urgent care
HerDoc is not for emergencies, crisis support or symptoms that need immediate hands-on care.
- Chest pain, breathing difficulty or severe symptoms
- Sudden or rapidly worsening symptoms
- Mental health crisis or risk of harm
- Symptoms that need a physical examination
For urgent or severe symptoms, call 000 or seek emergency care.
How HerDoc can help with telehealth GP care
A HerDoc telehealth GP consult can be a practical first step when you want to talk through a non-emergency concern and understand whether online care is suitable. It is not a shortcut to a prescription, certificate, referral, test or treatment; your GP decides the safest next step.
A good telehealth pathway is clear about what can start online and what should move quickly to local care. HerDoc keeps that pathway simple, private and doctor-led.
- current symptoms and how long they have been present
- medical history and regular medicines
- allergies and recent tests or treatment
- what help is being requested from the GP
What the GP assesses
Your GP may ask about your symptoms, how long they have been present, medical history, regular medicines, allergies, recent tests or treatment, pregnancy or breastfeeding where relevant, risk factors and what you are hoping to clarify. This helps the GP decide whether telehealth is safe for the concern.
Depending on the assessment, your GP may discuss advice, follow-up, pathology, a medication question, a referral, a medical certificate, in-person review or urgent-care guidance. These outcomes are not automatic. If the concern needs examination, monitoring or urgent local care, the GP may recommend another pathway.
- non-emergency advice
- prescription questions
- pathology, referral, or certificate discussions
- follow-up when examination is not immediately required
What happens in the consult
Book online, then the GP calls for your telehealth consult.
Your GP will listen, ask follow-up questions and explain the next step. This may include advice, follow-up, a certificate or medication discussion, a referral or test discussion, or advice to seek in-person or urgent care.
- Book an appointment online
- Have the appointment
- Speak with the GP
- Follow the GP's next-step advice
Limits and safety
Some symptoms should not wait for telehealth. Telehealth may not be suitable for emergencies, severe or rapidly worsening symptoms, symptoms needing immediate examination, or situations where online assessment would be unsafe. If symptoms are severe, sudden, rapidly worsening or feel unsafe, call 000, attend an emergency department or seek urgent local care.
Sometimes the safest outcome is a clear redirect to in-person or urgent care. Your GP can explain why and what to do next.
- emergencies
- severe or rapidly worsening symptoms
- symptoms needing immediate examination
- situations where online assessment would be unsafe
Consult cost
HerDoc GP consultations start from $49 AUD.
- GP telehealth consults start from $49 AUD
When telehealth may not be suitable
- emergencies
- severe or rapidly worsening symptoms
- symptoms needing immediate examination
- situations where online assessment would be unsafe
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening, or dangerous symptoms, including chest pain, stroke signs, severe breathing difficulty, fainting, severe bleeding, severe pain, suicidal thoughts, or immediate danger.
- emergencies
- severe or rapidly worsening symptoms
- symptoms needing immediate examination
- situations where online assessment would be unsafe
Want to know when HerDoc launches?
HerDoc is preparing to launch and is not taking appointments yet. Join the waiting list for booking availability updates.
Related pages
FAQs
What GP concerns can start with telehealth?
Non-emergency advice, follow-up questions, prescription questions, pathology or referral discussions, medical certificates, and women’s health questions may be suitable depending on GP assessment.
When does telehealth become unsafe?
Telehealth may be unsafe for emergencies, severe or rapidly worsening symptoms, urgent pregnancy concerns, some examinations, or immediate mental health crises.
Can every GP request be handled online?
No. Telehealth can help with some non-emergency concerns, but the GP may recommend in-person care, urgent care, tests, follow-up, or another pathway.
What happens if the GP redirects me to in-person care?
The GP may explain why online care is limited and what type of local care, urgent care, testing, or follow-up may be safer.
Can I book HerDoc for non-emergency GP concerns?
Yes. You can book HerDoc for non-emergency GP concerns online. Your doctor will assess your symptoms, history, medicines, allergies, and risk factors before deciding whether telehealth is suitable.
What should I prepare before the consult?
Prepare your main symptoms, when they started, relevant medical history, current medicines, allergies, previous results, and what you are hoping to clarify. This helps the GP assess suitability.