Am I eligible for a telehealth GP appointment?
Am I eligible for a telehealth GP appointment?
Adults who can consent for themselves may use HerDoc. For a patient under 18, a parent or guardian may need to be involved, or the GP must be satisfied that the young person has enough maturity and understanding to consent. The GP also considers whether the concern can be assessed by phone or needs examination, urgent care or another service.
What this means
Adults can consent for themselves. For a patient under 18, a parent or guardian may need to be involved, or the GP must be satisfied that the young person can consent to their own care. For a non-emergency concern, a phone consultation can be a starting point, but the GP may recommend examination, local care or another service.
- Adults can consent for themselves
- Under-18 care depends on consent and capacity
- Phone consultations for non-emergency concerns
- Some concerns need examination, local care or urgent care
What the GP may check
The GP may ask about symptoms, timing, medical history, medicines, allergies, previous results, pregnancy or breastfeeding where relevant and what has changed recently. This context helps the GP decide whether online care is safe.
What happens in the consult
Your GP will talk through the concern and choose the safest next step. This may include advice, follow-up, a certificate or medication discussion, a referral or test discussion, or advice to seek in-person or urgent care.
- Start with a non-emergency telehealth consult
- Share symptoms, history, medicines, and allergies
- GP assesses suitability
- Follow the agreed next step
When not to wait for telehealth
Call 000, attend an emergency department, or seek urgent local care for severe, sudden, rapidly worsening, or dangerous symptoms. Telehealth may also be unsuitable when a physical examination, urgent tests, or close monitoring is needed.
Consult cost
HerDoc GP consultations start from $49 AUD.
- GP telehealth consults start from $49 AUD
When telehealth may not be suitable
- emergencies
- severe or rapidly worsening symptoms
- immediate mental health crisis
- symptoms needing urgent examination
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening, or dangerous symptoms, including chest pain, stroke signs, severe breathing difficulty, fainting, severe bleeding, severe pain, suicidal thoughts, or immediate danger.
- emergencies
- severe or rapidly worsening symptoms
- immediate mental health crisis
- symptoms needing urgent examination
Want to know when HerDoc launches?
HerDoc is preparing to launch and is not taking appointments yet. Join the waiting list for booking availability updates.
Related pages
FAQs
Who can use HerDoc?
Adults who can consent for themselves may use HerDoc. For a patient under 18, a parent or guardian may need to be involved, or the GP must be satisfied that the young person can consent. Whether a concern can be handled by phone also depends on the symptoms, history and GP assessment.
What outcomes are possible after an eligibility discussion?
The GP may provide advice, follow-up, pathology discussion, referral discussion, prescription discussion, medical certificate guidance, in-person review guidance, or urgent care guidance.
What should I prepare?
Prepare symptoms, timing, relevant history, current medicines, allergies, previous results, and what you want to clarify.
When should I seek urgent care?
Seek urgent care for severe, sudden, rapidly worsening, or dangerous symptoms. Do not wait for telehealth if you feel unsafe.